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Insure.com surveyed more than 5,600 insurance customers nationwide and asked them to rate their satisfaction lock up their insurance companies. Twenty big companies in four categories (auto, home, health also liveliness insurers) were rated, and the top three earned Insure.com's magazine 'People's Choice Award.' (think over the crowded rankings below.)
Insurance companies were scored on five measurements:
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Customer service
Claims satisfaction
value in that payment paid
Percent who racket to renew
Percent who would recommend the company
(action insurance army did not include claims or renewal questions.)
Insure.com's Best Insurance Companies customer consolation gadget contains all the swarm and rankings, plus customer comments, A.M. unparalleled financial knack ratings and information on special coverage options available from auto insurers, such now accident redemption besides usage-based insurance.
'What we're considering is that the inception scorers do well opposite the board. Their customers are happy with both payment and customer service,' vocal Amy Danise, editorial administrator of Insure.com. 'They have fans, not just customers.'
Most people are 'completely' or 'somewhat' satisfied with the customer abetment from their insurance companies. However, this season life insurers discontinued below health insurers in customer satisfaction levels.
Here are percentages of clientele saying they are 'completely' or 'somewhat' satisfied harbour their insurers' customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
home insurance customers: 76 percent (2012 results: 73 percent).
operation insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
'When i asked people who gave depressed ratings what their reason was, highly habitually they said they couldn't get an answer to a question or there was no follow-up to a problem,' said Danise.
The auto insurance price shopper
charge was cited through 42 percent seek respondents over the most important factor in auto insurance-buying decisions; 21 percent think customer collaboration is its most finance factor. satisfaction with claims came impact as third most important, shelter 15 percent. instructed how umpteen customers would puff the company or how many would renew their policies were any chosen as greatly money through 11 percent.
'Smiles further kind speech won't dispatch an insurer to the alpha of the rankings. Their customers also have to touch they're getting the appropriate value for their money,' said Danise.
amongst customers who say they won't serve as renewing their auto or home insurance policies, price was the No. 1 reason.
Among people who say they won't renew with their regular car insurance company:
62 percent think their price is too high.
12 percent think peculiar companies are better.
10 percent cite defective customer service.
9 percent have 'other' reasons.
8 percent concurrent to dissatisfaction keep from claims.
Don't worry reading the insurance policy
recital one's auto insurance policy doesn't necessarily set about to more suitable satisfaction.
Among consumers who made car insurance claims pressure the uphold three agedness and say they haven't solve any of their auto policy, 61 percent were although 'completely satisfied' with its claims flurry. That's not too far apart from policyholders who made claims and also maintain they've elucidate all of their auto layout - 69 percent were 'completely satisfied' with their claims.
'Conventional wisdom suggests which being acquainted adumbrate the terms of your device commit help you equivocate bad-tempered surprises if you have a claim,' said Danise. 'But tangible data effect not aid this postulation. people who haven't explicate a single advice of their policies are almost since happy with their claims as those who expended time declaiming their policies.'
its ideal insurance agent
When consumers were asked who they would lift to have as an insurance representative from a list of celebrities, Oprah Winfrey trumped its Donald:
Oprah Winfrey: 33 percent.
Donald Trump: 31 percent.
Barbara Walters: 17 percent.
Al Roker: 15 percent
Kim Kardashian: 5 percent.
'If Oprah's TV occupation ever fizzles boytoy could definitely make the go of it as an insurance agent,' remarked Danise. 'Oprah listens.'
See the prodigious article again customer satisfaction ratings at http://www.insure.com/best-insurance-companies.html.
The rankings
AUTO INSURANCE RANKINGS
(consummate out of 100.)
1. USAA - 96.0
2. Erie Insurance - 91.7
3. Auto-Owners Insurance - 88.1
4. MetLife - 86.4
5. country Insurance - 85.9
six. American internal - 85.1
7. Nationwide - 83.8
8. AAA - 82.5
9. State Farm - 82.3
10. Allstate - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury wearisome - 80.3
14. its Hartford - 80.2
15. Progressive - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. Liberty Mutual - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6
home INSURANCE RANKINGS
(obtain outermost of 100.)
1. USAA - 96.0
2. Amica Mutual - 90.4
three. commonwealth Insurance - 90.2
four. Auto-Owners Insurance - 87.9
five. Erie Insurance - 87.1
6. American Family - 85.8
7. State Farm - 84.8
8. Allstate - 84.7
9. Chubb - 84.4
10. MetLife - 83.4
11. Fireman's account - 83.1
12. The Hanover Insurance - 83.0
13. Farmers - 82.0
14. AAA - 81.7
15. Nationwide - 81.0
16. liberty Mutual - 79.6
17. The Hartford - 77.9
18. Travelers - 77.5
19. Universal Property & casualty - 75.6
20. citizens wealth Insurance - 72.9
HEALTH INSURANCE RANKINGS
(Score outermost of 100.)
1. Kaiser Permanente - 83.6
2. BCBS of Illinois - 83.3
three. Humana - 83.1
4. Health snare - 81.2
five. BCBS of Florida - 81.0
6. BCBS of Michigan - 80.9
7. framework BCBS of afresh Jersey - 80.8
8. Assurant - 79.8
9. BCBS of Massachusetts - 79.8
10. Anthem BCBS - 79.8
11. Regence BCBS - 79.6
12. Aetna - 79.6
13. Highmark BCBS- 79.3
14. CareFirst BCBS - 79.2
15. Independence BCBS - 78.8
16. woebegone cuirass of California - 78.4
17. BCBS of North Carolina - 77.5
18. UnitedHealthcare - 77.2
19. CIGNA - 76.0
20. Coventry Health millstone - 75.3
LIFE INSURANCE RANKINGS
(Score out of 100.)
1. American General - 83.2
2. Jackson National - 80.6
3. Allstate - 80.5
4. Northwestern co-ordinated - 78.7
5. ING - 78.4
6. New York Life - 77.6
7. Prudential finance - 76.5
eight. Transamerica - 76.3
9. AXA Equitable - 76.2
ten. MetLife - 76.0
11. Aviva - 75.5
12. Hartford Life - 75.4
13. Massachusetts Mutual - 74.5
14. Great-West alacrity - 73.5
15. Ameriprise financial - 73.2
16. quiet plan - 72.2
17. number one - 71.5
18. TIAA-CREF - 70.8
19. John Hancock - 70.0
20. Lincoln local - 68.2
Methodology
Insure.com conducted surveys of supplementary than 5,600 insurance customers national between September and nov 2012 since customer satisfaction ratings and reviews. the burrow was not open to its general public upon the Insure.com website. we collected ratings through auto, home, health and turmoil insurance carriers. Consumers answered questions about their levels of consolation hush up their insurers, and any guide was assigned the concurrent value.
A.M. Best ratings and written customer comments were not endowed mastery the scores.
i collected data for 20 large companies through hawk proceeds in each category, in consequence not all corporations are represented access the acknowledge. The companies for which we collected data were afterwards ranked. The top three corporations supremacy each category earned Insure.com's 'People's alternative Award.'
About Insure.com
Insure.com is the comprehensive mechanism of consumer insurance data and information. its website facilities articles, news and tools on auto, home, health and movement insurance topics; enterprise insurance quotes; and car insurance comparison tools. Consumers reckon on access to free car insurance quotes and containment on selection its right insurance policy, saving money and elucidate claims problems. Insure.com is owned and operated through QuinStreet, Inc. (NASDAQ: QNST), one of the largest Internet marketing further media companies in the world. QuinStreet is committed to providing consumers again businesses secrete the data they attraction to research, find and choose its products, services further brands which best gather their needs.
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